Terms of Service

Effective Date: March 25, 2025

Welcome to Smile Express! By using our moving and relocation services, you agree to the following Terms of Service. Please read them carefully.

1. Company Information

Smile Express LLC
Duluth, Georgia, USA
Phone: 470-823-0124
Email: moving@smilexpressusa.com

2. Services

We provide professional moving and relocation services, including but not limited to:

  • Local and long-distance moving
  • Packing and unpacking
  • Transportation and storage
  • International relocation support

Certain services (such as complex furniture assembly, electrical or gas appliance connections, or valuables handling) may be excluded or require special arrangements.

3. Quotes and Payments

  • Quotes are based on the information provided by the customer and may be adjusted if conditions or inventory differ.
  • Payment terms will be specified on the invoice. The full balance must be paid before unloading at the destination.
  • Late or missed payments may result in additional fees or service delays.

4. Customer Responsibilities

  • Provide accurate details about items to be moved.
  • Ensure safe access to property and parking for moving vehicles.
  • Personally transport and manage valuable items, including cash, jewelry, important documents, and electronics.
  • Complete packing before moving day unless full-packing service is requested.

5. SMS/Text Messaging Terms

By providing your phone number and explicitly opting in to SMS, you agree to receive text messages from Smile Express related to your moving services.

  • Purpose: Messages may include booking confirmations, service reminders, and important updates about your move.
  • Frequency: The number of messages you receive will vary depending on your service.
  • Cost: Message and data rates may apply.
  • Opt-Out: You can opt out at any time by replying STOP. After opting out, you will no longer receive SMS messages from us.
  • Help: For help, reply HELP or contact us at 470-823-0124 or moving@smilexpressusa.com.

6. Limitation of Liability

  • Smile Express is not responsible for delays or damages caused by factors beyond our control (e.g., weather, traffic accidents, government restrictions).
  • Liability for loss or damage to items is limited in compliance with federal regulations (Released Value Protection at $0.60 per pound per item). Customers may purchase third-party moving insurance for additional coverage.
  • We are not liable for damages to customer-packed boxes or to structural elements of buildings (such as walls, doors, floors, etc.) in narrow or restricted spaces.

7. Governing Law

These Terms are governed by the laws of the State of Georgia, USA.

8. Amendments

We may update these Terms of Service from time to time. Updates will be posted on our website with a revised effective date. Continued use of our services after updates are posted constitutes acceptance of the revised terms.

9. Privacy

We respect your privacy. Please review our Privacy Policy for details on how your information is collected, used, and protected.

10. Contact

For questions about these Terms or our services, please contact us:
Phone: 470-823-0124
Email: moving@smilexpressusa.com
Website: https://smilexpressusa.com