Privacy Policy
Effective Date: March 25, 2025
Smile Express LLC (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our services or visit our website https://smilexpressusa.com.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, email address.
- Service Information: Details about your move, including inventory, scheduling, and destination.
- Payment Information: Billing details required to process payments (processed securely by third-party payment providers).
- Communications: Phone calls, emails, and SMS/text messages exchanged with us.
- Website Data: IP address, browser type, and access logs.
- Location Data: If provided voluntarily (e.g., pickup and delivery addresses).
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide, manage, and complete moving and relocation services.
- To communicate with you regarding bookings, scheduling, updates, and support.
- To send SMS/text messages related to your service (see Terms of Service).
- To process payments and issue invoices.
- To ensure security, prevent fraud, and comply with legal obligations.
- To improve our services and website.
3. SMS/Text Messaging
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- By providing your phone number and explicitly opting in to SMS, you agree to receive text messages from Smile Express related to your moving services.
- Message frequency will vary depending on your service.
- Standard message and data rates may apply.
- You may opt out at any time by replying STOP.
- For help, reply HELP or contact us at 470-823-0124 or moving@smilexpressusa.com.
4. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share your information only in the following cases:
- Service Providers: With trusted partners who help deliver moving, storage, or payment services (bound by confidentiality obligations).
- Legal Requirements: When required to comply with laws, regulations, or legal processes.
- Fraud or Security Issues: If necessary to protect against fraud, unauthorized transactions, or security threats.
- Business Transfers: If Smile Express undergoes a merger, acquisition, or sale of assets.
5. Data Retention and Security
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- We retain your personal information only as long as necessary to fulfill services and comply with legal obligations.
- We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
6. User Rights and Choices
You have the right to:
- Access and update your personal information.
- Request deletion of your information (subject to legal and contractual obligations).
- Withdraw consent for SMS/text messaging and optional communications.
- Contact us with privacy-related concerns at moving@smilexpressusa.com.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of our services after updates are posted constitutes acceptance of the revised policy.
10. Contact Us
For any questions about this Privacy Policy, please contact us:
Phone: 470-823-0124
Email: moving@smilexpressusa.com
Website: https://smilexpressusa.com